Valid ITIL-4-Specialist-High-velocity-IT Practice Materials - ITIL-4-Specialist-High-velocity-IT Guide Torrent
Valid ITIL-4-Specialist-High-velocity-IT Practice Materials - ITIL-4-Specialist-High-velocity-IT Guide Torrent
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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:
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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q15-Q20):
NEW QUESTION # 15
Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the organization's goals?
- A. Administrator
- B. Leader
- C. Coordinator/communicator
- D. Technical expert
Answer: B
NEW QUESTION # 16
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?
- A. Sending surveys to users after every incident is resolved
- B. Implementing an automated feedback response system
- C. Regularly provide updates about service improvements made as a result of user feedback
- D. Publicly acknowledging the users who provided feedback
Answer: C
NEW QUESTION # 17
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?
- A. Focus on technical excellence to further improve services
- B. Analyze customer feedback to understand and address unmet expectations
- C. Provide additional training to customers on using the service
- D. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
Answer: D
NEW QUESTION # 18
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict
- A. 1 and 4
- B. 2 and 3
- C. 1 and 2
- D. 3 and 4
Answer: B
NEW QUESTION # 19
What should be done FIRST when designing a customer journey?
- A. Identifying potential risks to the journey
- B. Mapping the technical requirements for service delivery
- C. Defining the desired outcome and the value proposition
- D. Creating a feedback loop for customer input
Answer: C
NEW QUESTION # 20
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